Dentist Reviews and Patient Testimonials

Here's what our patients are smiling about

At Ideal Dental of Lake Highlands, we believe a happy patient is our best referral. See what they have to say below!

  • 5

    Veronica Michel

      |   Google

    Very beautiful and clean Everyone is kind and they make sure you feel at home and they don’t mind you asking all the questions you may have 🦷😁 very relaxing place so i really recommend this place!

  • 5

    Kelley Russell

      |   Google

    The staff was friendly and welcoming. The facilities were clean and bright. I didn’t have to wait to be seen like in most doctors offices. Easy peasy.

  • 5

    Florestela P.

      |   Google

    The staff went out of their way to fit me in and got me out of pain. The doctor took extra time to explain the process and gave me options for treating me. They really listened to my concerns and for the first time, i did not feel pressured into making a decision like at my previous dentist.

  • 5

    Alicia Finn

      |   Google

    I felt so comfortable during my visit office. Dr. Pardo-Sanchez is fantastic and the staff are very kind.

  • 5

    Carlos Brito

      |   Google

    El personal de trabajo es muy amable y el servicio fue de lo mejor, pero algo que me gustó mucho fue que me hablaron en español 😇

  • 5

    Noe Erick Morales

      |   Google

    Great group of staff!! Quality customer service and work!!!

  • 5

    Felipe Viesca

      |   Google

    While On vacation in Dallas, I had a terrible tooth infection . Dr Pardo did not hesitate to take me in, even when I did not have an appointment, he made time for me and am so relieved to have such professionals at this Lake Highlands office. Thank you so much for taking care of me when I needed it the most.

  • 5

    Jessica Allen (Executive Administrative Assistant - Chief Financial)

      |   Google

    I recently took my daughter in and the staff was so sweet and accommodating, especially Dana. Jaz our RDA was sweet and informative. My daughter was super nervous about her visit and Dr. Prado made her feel at ease and was very caring.

  • 5

    Karizma Gaona

      |   Google

    Extremely good service! Everyone is so nice and professional, I love it!!!

  • 5

    Hector Aguirre

      |   Google

    I love this place, they always get the job done and great
    Customer service. The staff there are fantastic and on top of their task. Would highly recommend coming here from now on. 5 stars for the great work .

  • 5

    Tim Haar

      |   Google

    Had the BEST experience! Dr. Pardo is great, I have never had such a good cleaning, he really got in there. Jaz the dental assistant was great as well she was welcoming and attentive to my needs and answered all my questions. I highly recommend this office for all your dental needs.

  • 5

    Arali Robles

      |   Google

    Recently visited this office with a dental emergency. Dr. Sanchez and the front office staff where so nice and sweet with my concerns. Scott made my visit amazing by helping with my dental benefits. So happy to have found my dental home.

  • 5

    Patricia Alvarez

      |   Google

    I had the best dental experience! Dr. Pardo and jazmín took very good care of me and answered all my questions. The whole staff was very nice . Dana did a very good job explaining my benefits and the payment options they offered. I definitely will be looking forward to my next visit with them.

  • 5

    Unicorn Janay

      |   Google

    Every nice and friendly staff!

  • 5

    Reba Jean

      |   Google

    I have been here a couple of times now and I have 0 complaints. I absolutely love the staff. They’re so patient, kind and accommodating. I will definitely recommend them!

  • 5

    Liontunes_92

      |   Google

    My experience was fantastic!
    I did not have any dental treatment for years and I was very hesitant, nervous, and mildly anxious to come in. From the moment I was taken back Faronda, the dental assistant, made my experience very comfortable!
    Dr. Pardo-Sanchez is very meticulous, he answered all my questions and it is awesome to know that he is UT-Dallas alumni like myself! He is very welcoming and a complete professional.
    Throughout my treatment, it was very important for me to schedule appointments on Friday mornings and Dana made that hassle free and even reached out to tell me of a cancellation to accommodate my schedule!
    It was such a great experience, I highly recommend it to anyone looking for dental care!

  • 5

    Risha Farrow

      |   Google

    The office staff are very friendly and professional. The office manager, Dana, is awesome. Dr.Sanchez is very knowledgeable and accommodating. I have been in need of a good dentist and have finally found one at Ideal Dental. It’s unbelievable how nice these people are….seriously. They are also considerate of your budget. Also, they have all new state of the art equipment and the office is very clean. The service is upscale but the staff are down to earth.

  • 5

    Susan Dembeck

      |   Google

    Had to a great experience. Dr.Sanchez did a super job. This is my third visit with him and I am very impressed. Thank you Ideal staff, always a nice visit.

  • 5

    Natalie Hendricks

      |   Google

    Best dentist of my life. I have health conditions which affect my visit and the staff is very attentive to my needs. Great experience and highly recommend!

  • 5

    Devon B

      |   Google

    The staff are always friendly and nice while I’m there. I really love the vibe of the office as well! The office doesn’t feel like the standard dental office it’s a very comfortable setting.

  • 5

    Yesenia Garcia

      |   Google

    All the staff was incredibly professional and friendly. I’m not the best patient bc it had been so long that I hadn’t seen a dentist. Dr. Pardo got me back on track. He answered all my questions and concerns. My appt was handled in a very efficient manner. I have my next appointment scheduled.

  • 5

    Melissa Gonzalez

      |   Google

    Amazing staff all super friendly and patient. Highly recommend them.

  • 5

    Molly Urtz

      |   Google

    The only place I bring my pups

  • 5

    Molly Urtz

      |   Google

    The only place I bring my pups

  • 5

    Samir Patel

      |   Google

    Best place to get marble tiles

  • 5

    Jeff O.

      |   Google

    Everyone was nice and helpful. Definitely coming back.

  • 5

    Paula Flores

      |   Google

    Clean office and great friendly staff. Highly recommend

  • 5

    Christine Yates

      |   Google

    A plus service. Stellar job. The doctor and staff are highly efficient at their job. Checks off all the boxes when it comes to experience walking into a dental office from cleanliness, business acumen, courtesy, office decor, COFFEE in the lobby. I CANNOT wait for my 6 month routine cleaning ! Highly recommend and 5 minutes away:) couldn’t be happier. Will be sending my husband and daughter for dental services 🙂 and whoever else I know !

  • 5

    Leonard Fort

      |   Google

    Great staff with great attitudes and smiles.

  • 5

    Jimmy Stingley Jr

      |   Google

    I went to this place yesterday and it was a great experience , from the ladies at the front counter Dana and Monica, the dental assistant Jasmine, she make you feel at ease , Dr. Ellis your great , she listens to you and is willing to help you feel comfortable. This is the Dentist i will be going to for my work. Keep up the great work!!!!

  • 5

    Tyrell Greene

      |   Google

    Went to Ideal Dental of Lake Highlands and had a wonderful experience. Every single person who works in that office was very kind and helpful. Will recommend to anyone who wants a great dentistry.

  • 5

    Ginny Laurin

      |   Google

    Make what I consider a stressful (but important) task much easier. They took the time to note my aversion to the scraping sounds during my first cleaning, then acknowledged it on following appointments. They also were incredibly diligent in helping make sure my insurance was listed properly when I changed providers. They genuinely seem to care, keep conversation fun, have a great magazine selection in the lobby, and keep my teeth healthy. I have no complaints and would recommend to anyone looking for a new provider.

  • 5

    Adam Kocian

      |   Google

    I had been a patient at Monarch Dental for years and never was satisfied with how they were doing their business – different dentist or dental hygienist every time I went and other issues!
    Ideal Dental opened by our neighborhood in Lake Highlands and after checking their reviews I decided to give them a call to see if they accept new patients. Lady over the phone was beyond nice and helpful and I was able to make an appointment for the same week!
    When I walked into their office, I was greeted with a smile and I felt welcomed. The receptionist was very nice and helpful with filling out all the necessary forms. The Dental technician and the dentist were very professional and also made me feel like I am welcomed there!
    I left the office feeling great and satisfied that I finally found a dentist that fits my needs and is in our neighborhood.
    Overall experience was beyond my expectations!

  • 5

    John Zmirak

      |   Google

    Pleasant, professional, considerate, and very affordable. Made going to the dentist a much less unpleasant experience. They let you pick your own TV station! (I picked Sirius’ classical music station, Symphony Hall.)

  • 5

    Yuong T Lam

      |   Google

    The most friendliest dentist and staff ever. I’ve been meaning to do this review a long time ago, but didnt have time until now. The dentist always does such a great job, makes it quick and painless. I also got my invisalign done there and it was very easy. The dentist and tech who always works on my teeth are super funny and friendly. We always have a good time. I’ve reccomended this place to my friends and fam.

  • 5

    A Google User

      |   Google

    The whole staff is very personable, especially Dr. Courtney Ellis and Kia one of the dental hygienists. They use the latest technologies and scheduling/rescheduling appointments is headache-free!

  • 5

    Brooke Koss

      |   Google

    Just wanted to leave an updated review as I have now also taken my 3 year old to see Dr Ellis. Excellent experience. On her first visit, the dr did a very gentle cleaning and managed to keep my timid girl distracted enough to relax. On her second visit, Dr Ellis did an entire clean with no fuss from my daughter. Her bedside manner is phenomenal and the dental assistants (Kia) were wonderfully reassuring. Have to say again: fabulous staff!

  • 5

    Anna Ginsberg

      |   Google

    The staff here are kind and very professional, as is Dr. Ellis who is a good listener and extremely thorough.

  • 5

    Marie Mcmaughan

      |   Google

    Dr. Ellis and her staff are wonderful. They always take very good care of me and my family. We love their humour and comforting manner. They are the best! I highly recommend them.

  • 5

    Randall Strother

      |   Google

    Kia is great and the entire staff is always soo friendly. It doesn’t feel like the dentists of yesteryear that always hounded you for not flossing. Ideal Dental of Lake Highlands makes you feel welcome each time!