Dentist Reviews and Patient Testimonials

Here's what our patients are smiling about

At Ideal Dental of Midway Crossing, we believe a happy patient is our best referral. See what they have to say below!

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  • 5

    Adaweya Diab

      |   Google

    Highly recommend! I have been to 4 dentists at 4 different clinics in the last year to replace two crowns. Every single time, there was an issue until I found Ideal Dental. Before completing any work, they let you know exactly how much they charge for the services including discounts and insurance coverage to confirm you want to proceed with care. Dr. Diala Chahine and her hygienist were excellent communicators and created a comfortable, pain-free, stress-free visit. Within a week of my first call, I had a consultation and temporary crowns in. Dr. Chahine even called the next day to see how I was feeling. This place has a special level of service and skill that is unmatched!

  • 5

    Adaweya Diab

      |   Google

    Highly recommend! I have been to 4 dentists at 4 different clinics in the last year to replace two crowns. Every single time, there was an issue until I found Ideal Dental. Before completing any work, they let you know exactly how much they charge for the services including discounts and insurance coverage to confirm you want to proceed with care. Dr. Diala Chahine and her hygienist were excellent communicators and created a comfortable, pain-free, stress-free visit. Within a week of my first call, I had a consultation and temporary crowns in. Dr. Chahine even called the next day to see how I was feeling. This place has a special level of service and skill that is unmatched!

  • 5

    Seema Jabbar

      |   Google

    Great dentist, quick and explains all the services, definitely a nice environment and tries to make sure that you get the best care.

  • 5

    Seema Jabbar

      |   Google

    Great dentist, quick and explains all the services, definitely a nice environment and tries to make sure that you get the best care.

  • 5

    Kristen Fitzgerald

      |   Google

    I had a wonderful experience from beginning to end. I was very apprehensive about my appointment because it had been several years since I’d seen a dentist. The hygentist KJ was very friendly and professional and Dr. Chahine was wonderful and made me feel at ease. The best part of my experience was made by Pedro. He assisted the dentist during my exam and saw how my emotions got the best of me. He showed genuine concern for me and even took time to comfort me after my exam. That have a great team!

  • 5

    Shamia Richardson

      |   Google

    Ideal Dental did a great job! The Front Desk Manager, Hygienist, and Doctor were all professional, knowledgeable, and polite. The services provided were super affordable too, I’ll definitely be back! 🙂

  • 5

    Shamia Richardson

      |   Google

    Ideal Dental did a great job! The Front Desk Manager, Hygienist, and Doctor were all professional, knowledgeable, and polite. The services provided were super affordable too, I’ll definitely be back! 🙂

  • 5

    Christopher Session

      |   Google

    The staff were friendly and professional. The visit itself was quick and informative.

  • 5

    Gei Williams

      |   Google

    The staff is always friendly and professional.

  • 5

    Gei Williams

      |   Google

    The staff is always friendly and professional.

  • 5

    T C

      |   Google

    Very organized and friendly! Great customer service

  • 5

    S Tucker

      |   Google

    I have going to Ideal Dental at Midway Crossing for about 4 years and I’m very pleased. They did a fantastic job with my Invisalign care. The staff is fabulous.

  • 5

    Sammie James

      |   Google

    Dr. Amber James & the entire staff were awesome! 🙂 🙂 Everyone is so kind & welcoming!

  • 4

    Connor Capetillo

      |   Google

    Everyone was super super kind! The ladies at the front desk were very sweet when my schedule kept changing. Dr. Herman was very informative and nice. I had to wait for quiet awhile after being taken back to the patient rooms, but I did not get the impression that that was the common experience for most of their patients. Seemed more like fluke. But they were very apologetic and professional about it.

  • 5

    Ami Dave

      |   Google

    Dr. Diala and team are amazing! Dr. Diala is extremely knowledgeable, caring, and made sure to answer any of my questions and concerns. I appreciated that her entire team put me at ease. Great group of people, great team! I would highly recommend Dr. Diala!

  • 5

    Kunal Bansal

      |   Google

    I had a fantastic experience at Ideal Dental of Midway Crossing. Everything went so smoothly, from check-in, to X-Rays, to cleaning, and so-on. Dr. Diala and Esther did a great job taking care of me and answering any questions I had about my teeth. I never felt like I was being upcharged or sold something I didn’t need. I very strongly recommend Ideal Dental of Midway Crossing to anyone in the DFW region who needs some dental work!

  • 5

    Shahrooz Zamani

      |   Google

    Doctor Diala is amazing and the staff is great as well.

  • 5

    Julie Covino

      |   Google

    Had a great cleaning with a friendly staff! I love this office!

  • 5

    Tabitha Brock

      |   Google

    The staff are really nice and want to make sure that you are comfortable. They work with you and your insurance to make sure they give you the best deal possible, but still with what you want done. The dentist and assistant who helped me were both great and professional. I would definitely recommend them.

  • 5

    Ugonma A

      |   Google

    From the moment I walked in I was met with warm smiles. My hygienist had a bubbly personality and my dentist explained things well. I recommend them.

  • 5

    Duke Sewel

      |   Google

    There isn’t much anyone can say that can calm me down while im visiting a dental office. However, Dr. Diala was the best Dentist I could of asked for. She was very calming and so knowledgeable when it came to any question or concern I had. From start to finish she delivered the best possible care I could of wished for. I went in for a cleaning and she recommended treatment, and normally my anxiety keeps me from going through with anything. . However , I let Dr. Diala handle my treatment and everything went perfect! I will continue to visit her and the amazing staff at this location!

  • 5

    Christina Huynh

      |   Google

    I have VERY sensitive teeth. And I’m very particular about my dentists. I was not looking forward to having to find a new dentist when I moved to Dallas and I feel very fortunate to have found Dr Diala. She is so gentle and was very, very careful with my sensitive teeth. Her warm personality put me at ease and I never felt like she was trying to push anything on me like I’ve felt in the past with other dentists. She took her time to explain everything to me and was very compassionate and patient. I am going to recommend her to all my new coworkers, friends, and family!

  • 5

    Dan Ziegler

      |   Google

    I live in North Arlington and work in Las Colinas but I still drive out for my dental care. The staff is great and Dr James is the best. If you are nervous about the dentist (I was) they put your mind at ease and are very warm and friendly. They can work with you on what you need done and even major work isn’t painful. They care about their patients- Best dental office in DFW hands down!

  • 5

    Jodee Neil

      |   Google

    This is easily the best dental experience I’ve ever had. The (woman-run) branch did X-Rays, Cleaning, Exam and even FILLED A CAVITY in less than 90 minutes. They were swift with the insurance and billing, and gave me all the info so I could make the best decision. They were so efficient and kind. I will go there forever!! My daughter had an appointment on the same day, and they were just wonderful with her. She’s 3, so this was a big deal. Love Ideal Dental on Midway! Thanks Dr. James and staff!

  • 5

    Ashley Rivera

      |   Google

    Everyone was super nice and friendly! It had been quite a long time since I had visited a dentist because I had such bad experiences in the past but I know I will definitely be back.
    The doctor and hygienist were both extremely gentle and understanding. Everything was explained clearly and I left feeling very well taken care of.
    I highly recommend this office.

  • 5

    Anupam Pradhan

      |   Google

    Have come to this office for a couple of years. Everyone is always friendly, doctors run on time, and the hygienists really seem to love their jobs! They make going to the dentist an enjoyable experience.

  • 5

    Lilah Watkins

      |   Google

    I always take reviews with a grain of salt – and I am so glad that I did.
    I had a great experience with Ideal Dental of Midway Crossing. Dr. James was great and super gentle. She explained everything and I was able to get my crown done at the same apt. I knew there was going to be a tad bit of a wait, but they were squeezing me in.

  • 5

    Pat Cook

      |   Google

    Have been going here ever since their doors first opened several years ago. Service and courtesy have always been great. Most recently in July 23, 2018, and interacted with Dr. Amber James, Reggie, Esther, and manager Tesha, and such good, informative experience, during Exam related. Today, 8/8/18, had a bit of a related problem with my insurance, but customer service person Jennifer, was so helpful in helping me understand, and fix.

    Have been using Midway Crossing Dental ever since they opened in 2012, and have been very happy with the way I have been treated, and work done on me. Recent visit on 1/23/18, was very good, as was handled very well by the dental assistant Reggie, hygienist Esther, andI dentist, Dr. Amber James. They are also so willing to answer questions, in a very friendly manner. Front desk workers are very friendly and helpful, too.

    I was back on 10/28/2012, after exam, cleaning, and evaluation in July 2012, to have followup work in getting a cavity filled, and a crown. This was after several months of arguing with my insurance company to cover. Melissa Brown, who handles insurance, was very patient, cooperative and helpful, and with the help of the Dr. Sarah Herman in talking to my insurance company, we got it done, and saved me around $1000. Dr. Herman also did my dental work, which was excellent, and she very helpful in explaining all. I highly recommend Midway Crossing Dental!

  • 5

    Lee Anthony Holliness

      |   Google

    I’ve moved all over Dallas and have stuck with this office for years bc it’s such a good experience

  • 5

    B

      |   Google

    By far the best experience I’ve ever had at a dentist! Very nice and attentive staff, great facility.

  • 5

    Sherva B.

      |   Google

    Great location, great environment, nice, clean office. The staff are great, modern procedures, on-site Orthodontist available with appointment for free consultation, best of all great availability. I was able to get two appts. in 2 weeks. One same day, the other the following day. Just great overall experience. Only caveat is the dentists are hardly ever the same. It’s like a rotating dentist location.

  • 5

    Jennifer Rios

      |   Google

    I LOVE this Dental office!…. It is such a pretty office and always clean. Dr. James was great at explaining any of my treatment needs and she is so nice. Esther the hygienist did an amazing job on my cleaning. Will definitely come back to this office!! and refer my friends/family.

  • 5

    Latrice Terry

      |   Google

    I’ve had bad experiences with dentist in the past which had me afraid to go which made me neglect my dental issues. I was referred to Midway Crossing Dental and on my first visit the staff made me so comfortable. They went over my dental plan of action and assured me that everything would be ok. I’m so happy that I made the choice to start my procedures with Midway Crossing. I’m proud to say I had my first procedure on yesterday and felt so comfortable. Reggie (Dental Assistant) made sure I was ok and was able to keep me relaxed during my visit. Dr. James talked to me letting me know what I would feel. I’m on the road to a healthy mouth! I’m referring all my family and friends.

  • 5

    Kristina Buckner

      |   Google

    I visited Midway Crossing for the first time yesterday and I have never felt so at ease and comfortable at a dental office before. The staff is so kind and gentle, it immediately reassured me and made me feel confident in their work. I had a deep cleaning and my teeth whitened and I’m so happy with the results. I highly recommend visiting this dental office.

  • 5

    Danny Lainez

      |   Google

    Had a great cleaning done today by Esther here at midway crossing. Excellent customer service , they make you feel like family.

  • 5

    Manuel Macias

      |   Google

    Great place! The Staff was super nice and very helpful. Dr. James was wonderful and did excellent work. Esther was fantastic! 5 star rating!

  • 5

    Nickolas James

      |   Google

    I visited for a deep cleaning and a tooth extraction. The staff were wonderful and had me in and out. Doctor James, Reggie, Esther and Octavia were great. I was nervous but they all made me feel comfortable! I definitely recommend this office!

  • 5

    Charlotte J Mclaughlin

      |   Google

    She is EXCELLENT!!

  • 5

    Lia Marie

      |   Google

    I came to this place after having a injured tooth for about a year that was extremely infected and had an absess forming and causing me to feel sick and have headaches for months. I had horrible anxiety about going to the dentist but I knew I needed to have it fixed so I found this office online and let me tell you, from the first time I made my appointment over the phone the receptionist had the best attitude and was so friendly and she was happy to answer all of my questions. As soon as I got to the waiting room my anxiety had already gone down because of the cleanliness of the whole entire waiting area and all of the magazines to choose from, not to mention they serve coffee! (I didn’t even need to get coffee because they had gotten me back so quickly) Dr James and her assistant were so good to me and knew I was anxious and they made me feel at ease and reassured me every step of the way that they were going to try and achieve the best case scenario for my injured tooth. The dental assistant and I even watched TV while we prepared for my procedure and we had lots of good laughs together. Dr James performed my procedure very smoothly and the root canal was 100% pain free, I did not feel the slightest bit of pain or discomfort through the entire process. Also I’d like to point out that the assistant was even compassionate enough to let me squeeze her hand while I got my numbing injections, and coming from someone who suffers from severe anxiety, that spoke miles to me.. Upon leaving the office I felt much better and refreshed with my improved smile. I am no longer in pain and I go back 2 weeks from now to get my crowns to make my teeth better cosmetically. 😁 If you’re looking for a great dentist with reasonable prices and true compassion for their patients look no further than this place because their treatment is absolutely magnificent..

  • 5

    Dj Nv

      |   Google

    I recently went in for an exam and cleaning. It was my first time at Midway Crossing. The office is very modern. Dr. James was very pleasant and thorough. Esther, my hygienist, was the best! I was a bit nervous at first, but she reassured me and explained everything. I found my new dentist office! I’ll be back! They now have a customer for life!! Thank you Dr James and Esther!!